Elowa Care (“we”, “us”, “our”) is the shared brand of Grâce and Fannie Pueta. We operate between Ghana and Switzerland, partnering with farmers and small producers to create natural plant-based products. We are committed to protecting your personal data and ensuring transparency about how we collect, use, and safeguard your information.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely by third-party providers)
1.2 Automatically Collected Information
- IP address
- Browser type and device information
- Pages viewed on our website
- Cookies and tracking technologies for analytics and user experience
1.3 Information You Provide Voluntarily
- Contact form submissions
- Newsletter sign-ups
- Product reviews or feedback
2. How We Use Your Information
We use your data to:
- Process and deliver orders
- Communicate with you about purchases, updates, or customer service
- Improve our website, products, and services
- Send newsletters or promotions (only with your consent)
- Comply with legal obligations
3. Legal Basis for Processing (EU/Swiss DSG/GDPR)
We process your data based on:
- Your consent
- Contractual necessity (to fulfill an order)
- Legitimate interest (improving services, fraud prevention)
- Legal compliance
4. Sharing Your Information
We may share your data with:
- Trusted third-party service providers (payment processors, shipping companies, website hosting)
- Legal authorities if required by law
We do not sell your personal data.
5. International Data Transfers
Because our operations are in Ghana and Switzerland, your data may be stored or processed in both countries.
We ensure that all transfers comply with applicable data protection laws and maintain appropriate safeguards.
6. Cookies and Tracking Technologies
We use cookies to:
- Enhance site functionality
- Remember your preferences
- Analyze website performance
You can manage or disable cookies through your browser settings.
7. Data Retention
We retain your information only as long as necessary for:
- Order fulfillment
- Legal requirements
- Business purposes
After this period, your data is deleted or anonymized.
8. Your Rights
Depending on your jurisdiction (e.g., EU GDPR, Swiss DSG), you may have the right to:
- Access your data
- Correct or update information
- Request deletion (“right to be forgotten”)
- Object to processing
- Withdraw consent
- Request data portability
To exercise these rights, contact us at:
9. Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
10. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices or content.
11. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children.
12. Changes to This Privacy Policy
We may update this policy occasionally. The “Last Updated” date at the top will reflect any changes. Continued use of our website signifies acceptance of the revised policy.