Welcome to Elowa Care. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from Elowa Care (“we”, “us”, “our”), you agree to these Terms.
1. General Information
Elowa Care is the shared brand of Grâce Pueta and Fannie Pueta, operating between Ghana and Switzerland.
Contact: contact@elowacare.com
2. Eligibility
You must be at least 18 years old to make purchases from our website. By placing an order, you confirm that you meet this requirement.
3. Products & Descriptions
We strive to provide accurate descriptions of our natural plant-based products (e.g., shea, moringa, baobab oils).
However:
- Minor variations in color, scent, or texture may occur due to natural ingredients.
- We do not guarantee that all product information on the website is always error-free.
4. Prices & Payment
- All prices are listed in $ and include/exclude VAT depending on your region.
- Payment must be made at the time of purchase via accepted methods listed on the website.
- We reserve the right to update prices at any time.
5. Orders & Contract Formation
A purchase contract is formed when you receive an order confirmation via email.
We may refuse or cancel orders for reasons such as:
- Unavailable stock
- Incorrect pricing
- Suspicious or fraudulent activity
6. Shipping & Delivery
- Shipping costs are calculated at checkout.
- Delivery times depend on your location (Switzerland, Ghana, Europe, etc.).
- We are not responsible for delays caused by customs, postal services, or unforeseen circumstances.
Full details can be found in our Shipping Policy (available upon request).
7. Returns & Refunds
Due to the nature of cosmetic and skincare products, returns are only accepted if:
- The product is unused and unopened, and
- Returned within 6 days of receipt.
If a product arrives damaged or defective, contact us within 6 days with photos and details.
Refunds are issued according to our Return Policy.
8. Use of Products
Our products are natural and intended for external use only.
Customers are responsible for:
- Checking ingredients for potential allergies
- Using products as recommended
We are not liable for misuse or allergic reactions.
9. Intellectual Property
All content on our website—images, text, logo, graphics, product descriptions—is the property of Elowa Care and protected by copyright laws.
You may not reproduce or distribute any content without prior written permission.
10. Website Use
You agree not to use our website to:
- Conduct illegal activities
- Spread harmful software
- Attempt unauthorized access to our systems
We reserve the right to restrict access if misuse occurs.
11. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their content, policies, or practices.
12. Limitation of Liability
To the maximum extent allowed by law:
- We are not liable for indirect, incidental, or consequential damages.
- We are not responsible for issues arising from inaccurate information, delayed deliveries, or product misuse.
13. Privacy Policy
Your personal data is handled according to our Privacy Policy, which forms part of these Terms.
14. Changes to Terms
We may update these Terms occasionally. Updates take effect once published on the website. Continued use of our services signifies your acceptance of the revised Terms.
15. Governing Law & Jurisdiction
These Terms are governed by the laws of Switzerland.Any disputes will be resolved in the courts of Zurich, Switzerland.
16. Contact Information
For questions about these Terms & Conditions, contact us at:
Email: contact@elowacare.com
Address: Sonnenrainstrasse 4 8134 Adliswil Switzerland